Privacy Policy

Information we may collect

Crusino Casino may collect information that is needed to provide online account and gambling services. The information collected can vary depending on how a player uses the website, which features are accessed and what checks are required. Some information is provided directly by the player, while other information may be generated automatically when the website or account is used.

Account and identity information

This may include a player’s name, date of birth, residential details, contact details, login information, account preferences and communications with the casino. Information may also be collected when a player creates an account, updates their details, enters a promotion, contacts support or otherwise interacts with the website.

Verification information

To help confirm identity, age, account ownership and eligibility to use the services, Crusino Casino may request verification documents or other supporting information. This can include copies or details from identity documents, proof of address, information about the source of funds where relevant, and records of checks carried out to prevent fraud, money laundering, underage gambling and other prohibited activity.

Payment and transaction records

The casino may handle information about deposits, withdrawals, wagers, account balances, payment methods and related transaction activity. Payment providers may process payment details on their own systems. Where appropriate, Crusino Casino may receive limited payment information, transaction confirmations and risk indicators rather than complete payment card details.

Technical, device and usage information

When a player visits or uses the website, technical information may be recorded. This can include an IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. This information helps with security, performance, troubleshooting and understanding how the website is used.

Communications and support records

If a player contacts support, the casino may keep the content of the communication, information used to verify the account and records of the assistance provided. These records help resolve enquiries, manage complaints, investigate issues and maintain a consistent support service.

How and why information is used

Personal information is used only for purposes connected with operating the website, providing the requested services, protecting players and meeting applicable obligations. Depending on the circumstances, Crusino Casino may use information for the following purposes:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age and account ownership before or during the use of services.
• Carrying out security, anti-fraud, responsible gambling and financial crime checks.
• Detecting suspicious, unauthorised, unlawful or otherwise prohibited activity.
• Providing customer support, responding to questions and handling complaints.
• Personalising website content, improving functionality and monitoring service performance.
• Sending service messages about accounts, transactions, security, changes or other important matters.
• Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
• Meeting record-keeping, reporting and other legal or regulatory obligations.
• Establishing, exercising or defending legal rights and protecting the website, its users and the wider community.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to legal, security and operational requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, verification, communications and account activity records. The required retention period can depend on the type of record and the circumstances.

Marketing choices

Players may receive marketing messages about services, features or offers where this is permitted. Players can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting support. Withdrawing marketing consent does not affect essential service messages, such as account, security or transaction communications.

Cookies, sharing and information security

Cookies and similar technologies

Crusino Casino may use cookies and similar technologies to keep the website working, remember preferences, support account features, improve security and understand website usage. Some cookies may be necessary for core functions, while others may help with analytics, performance or relevant communications. Cookies may be placed by the casino or by service providers supporting website operations.

Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect the availability, security or functionality of parts of the website. Browser controls may also allow players to delete existing cookies or receive a notification before new cookies are stored.

When information may be shared

Information may be shared where it is reasonably necessary to provide services, protect the website or meet legal obligations. This may include sharing information with payment and identity verification providers, technology and hosting providers, customer support services, security and fraud prevention providers, professional advisers, auditors and other service providers acting on behalf of the casino.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect a player or another person, to investigate suspected wrongdoing, or in connection with a business change. Service providers may handle information in Australia or another country, depending on where their systems and operations are located. Appropriate steps are taken to manage information in accordance with applicable privacy requirements.

Security of information

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, misuse, alteration, loss or disclosure. These measures can include access controls, authentication processes, monitoring, encryption where appropriate and staff or supplier confidentiality requirements. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep login details confidential.

Privacy rights and contact

Depending on applicable privacy requirements, players may have rights concerning the personal information held about them. A request may need to include enough information to confirm the player’s identity and locate the relevant account. This is a security measure designed to help prevent information being disclosed to the wrong person.

How to exercise your data rights

Players can contact support@crusinocasino.best to request access to their personal information, ask for inaccurate or incomplete information to be corrected, request deletion of their data where deletion is available, or withdraw consent to marketing. Players may also use this email to ask questions about how their information is collected, used, shared or retained.

• Access: ask for information about the personal data held and, where appropriate, a copy of that information.
• Correction: request that inaccurate, outdated or incomplete information be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to retain it.
• Marketing consent: withdraw consent to marketing communications without affecting essential account or service messages.
• Privacy enquiries: ask for clarification about the handling, security or sharing of personal information.

A request may be refused, limited or delayed where this is permitted or required by law, including where information must be retained for legal, security, fraud prevention or dispute-related reasons. If information cannot be deleted immediately, it may be securely retained and protected from further use except where it is needed for the relevant purpose. Crusino Casino may also ask for additional details where necessary to clarify a request or verify account ownership.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes in the website, services, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after an update. If a change is significant, further notice may be provided where appropriate.